Cannot Find User while Searching

Overview:

You are trying to search for a user in the Users Screen, but are unable to find the person, though you know that the user exists.

Diagnosis:

This can happen because of 2 reasons

1. There is a Group Filter Configured in the Search Area which is excluding the user.

• • Click on the Group Filter in the Search Area of the User Screen

• In the Group Filter Popup, the group to which the user belongs is not checked.

2. You are searching for the user, using the person's full name.

• • In the User Filter, you have specified the Full Name of the User, First Name, and Last Name.

Solution:

Based on the Diagnosis above the solutions below will be applicable:

1. If the Group Filter excludes the Group to which the user belongs.

• • Click on the Group Filter in the Search Area of the User Screen

In the Group Filter Popup, ensure that the group to which the user belongs is checked.

• • Click Save & Close.

2. If you are searching for the Full Name of the User.

• • • • This is a Known issue with Field Force Manager which is being worked on by our Development Team to fix in the releases to come.
      • There are two workarounds for this issue:
        • Search based on either the First Name or the Last Name.

• • • Provide the Full Name as the "Preferred Name" for the Users.

Testing:

Using either of the two solutions above, you should be able to locate the user in the search results.