Articles related to installing and activating the mobile application and resolving issues with the mobile application
Overview Actions of a worker might be displayed under wrong phone number or user when the worker starts using a replacement device that was used by another worker. In this case, the old worker is disp...
Overview You may need to confirm if a worker turned on Airplane mode, turned off GPS location tracking, powered off the device or it shut down due to low battery. This information can be checked from...
Overview Workers cannot activate mobile app due to entering invalid PIN, which is not associated with their account. Prerequisites You need to have an account with Company Administrator, Super User ro...
Overview Field workers can track their work time remotely using the mobile app. Worker timesheets can then be reviewed from the web portal. Prerequisites You have installed and activated the Field Fo...
Overview Field workers can complete jobs assigned to them and track time spent on a job using the mobile app. Prerequisites You have installed and activated the Field Force Manager mobile app on your...
Overview Field workers need to track their trips using their mobile devices for easy accounting and reimbursement of travel expenses. Workers enter start and end odometer values manually; the travel d...
Overview You may need to bill customers for performed services and spare parts used while completing a job. This can be done by creating an invoice from the mobile application. Prerequisites You have ...
Overview If workers tend to forget to start or end their shifts or breaks on time using the mobile app, they can set up reminders to start and finish their shifts according to hours of operations. Pre...
Overview You may face an issue when a worker is logged into the mobile application but their status on the web portal is still displayed as Logged Off or Update is past due. In such cases, you may als...
Overview Mobile Workers may need to submit forms when completing jobs or when they need to provide specific information to the company office: Picture of completed repair or delivery as a proof of ser...