Articles related to installing and activating the mobile application and resolving issues with the mobile application
Overview You may notice that a worker's location is not updated on the map and location update is past due. This issue often occurs on Kyocera DuraXV devices as this model cannot retrieve GPS location...
Overview Field Workers may need to perform clear activation of the FFM mobile application when the app is not working properly: Not syncing with the FFM server Workers cannot receive or submit forms, ...
Overview Field Workers need to activate the mobile application on a device to be able to track shifts, current location, complete jobs, etc. Prerequisites You have installed Field Force Manager mobile...
Overview You may need to reassign phone number to another user when a worker leaves the company or moves to different department and you want another worker to use the same device. Prerequisites You n...
Overview Managers or administrators may need to provide PIN to mobile workers to be able to activate the mobile app for the first time or when PIN is required every time to log in to the application. ...
Overview Administrators can disable the option to activate the mobile app on a new device while the phone number is activated on another device. This prevents workers from using Field Force Manager on...
Overview Administrators may need to deactivate a device when reassigning phone number to another worker or when a device is replaced for the same worker (the mobile app needs to be activated again). P...
Overview You may need to set up a custom security code to restrict worker access to the Advanced Options screen in the mobile app, which allows users to clear all data (including GPS points), enable d...
Overview Field workers may need to clear record store on the mobile app when the application is not functioning as expected or certain features are not working: the app cannot be closed, forms do not ...
Overview Field workers may need to provide logs from their mobile devices for our team to investigate issues when the mobile app is not working as designed and the issue cannot be resolved using commo...